Last Updated: 02/10/2025

Welcome to Pioneer. These Terms of Service (ToS) govern your use of our platform, marketplace, and investment-related services. By accessing or using Pioneer, you agree to these terms. If you do not agree, please do not use our services.

At Pioneer, we believe in innovation, transparency, and community-driven opportunities. Whether you’re here to invest, explore digital products, or engage with new business ventures, we’re committed to providing a secure and rewarding experience.

1. Acceptance & Updates

We may update these ToS at any time, and changes will be posted on our platform. If there are significant changes, we will make reasonable efforts to notify you via email or an in-platform notification. Continuing to use our services after updates means you accept the new terms.

We encourage all users to review this page periodically to stay informed.

2. What is Pioneer?

Pioneer operates as a marketplace, investment platform, and membership service. Our offerings include:

• Investment Listings – Connecting users with opportunities but not guaranteeing returns.

• Digital Marketplace – Selling digital & physical goods, including memberships.

• Subscription Services – Monthly & annual membership access to exclusive content.

Pioneer does not provide financial advice, nor do we make any guarantees on investment outcomes. All investment decisions are at the user’s own discretion. We simply provide access to a curated ecosystem of businesses and opportunities.

3. Account Registration & Security

• Users must be at least 18 years old or meet the legal age requirement in their jurisdiction.

• You must provide accurate registration details and update them if needed.

• Account security is your responsibility—do not share login credentials.

• Pioneer is not liable for unauthorized account use. If you suspect a security breach, contact us immediately at hi@pioneer.surf.

We respect your privacy and do not engage in unnecessary data collection beyond what is required to maintain your account and provide services.

4. Payments, Subscriptions & Refunds

We want our users to feel secure and confident in every purchase. Here’s what to expect:

• Digital Memberships: Memberships auto-renew until canceled. Once canceled, you retain access until the end of the billing cycle.

• Due to the nature of digital products, we do not offer refunds on memberships.

• Physical Products: We do not issue refunds, but if there is a defect or issue with a purchase, we are happy to work with you to arrange an exchange or resolution.

• Investment Transactions: Pioneer does not process investments directly—transactions occur between users and investment opportunities listed on our platform.

If you ever have an issue with a purchase or membership, we’re happy to assist. Contact us at hi@pioneer.surf.

5. Marketplace & No Resale Policy

• Purchased digital assets and memberships are for personal use only.

• Reselling, redistributing, or repackaging any Pioneer products is strictly prohibited.

• Unauthorized reselling may result in account termination without refund.

If you’re interested in licensing or business partnerships, reach out to us—we love working with like-minded entrepreneurs.

6. Account Suspension & Termination

We take platform integrity very seriously. Pioneer reserves the right to:

• Suspend or terminate accounts that violate these terms or engage in fraudulent activity.

• Deny access to services in cases of abuse, chargebacks, or unauthorized reselling.

• Investigate accounts engaged in suspicious activity for potential fraud prevention.

If you need to close your account, you can do so through your dashboard or email hi@pioneer.surf.

7. Limitation of Liability

At Pioneer, we strive to provide a high-quality, seamless experience, but it’s important to understand that:

• Pioneer is not responsible for investment losses, business decisions, or financial outcomes of users who engage in investment opportunities on the platform.

• We do not provide financial advisory services—our platform simply connects users to opportunities.

• We do our best to keep the platform running smoothly, but service disruptions, technical glitches, or downtime may occur.

While we stand behind our products and services, users assume full responsibility for their decisions and interactions on the platform.

8. Dispute Resolution & Governing Law

We hope that any concerns can be resolved quickly and amicably. However, in the case of disputes:

• Users are encouraged to reach out to us first for a resolution.

• If necessary, disputes will be settled under the jurisdiction of Ontario, Canada.

• In the event of a disagreement, Pioneer’s decisions regarding account suspensions, policy enforcement, and disputes are final.

If you have any issues, we’re here to help—contact hi@pioneer.surf.

9. Intellectual Property & Content Rights

Pioneer invests time and resources into developing high-quality digital products, marketplaces, and content. To protect this work:

• All content, trademarks, and materials on Pioneer are owned by us or licensed for use.

• Users may not reproduce, copy, or modify our intellectual property without explicit permission.

If you have concerns regarding intellectual property rights, please reach out to us.

10. Changes to These Terms

Pioneer may update these terms as our platform evolves. We’ll always:

• Keep the latest version available on our website.

• Make reasonable efforts to notify users of significant changes.

By continuing to use Pioneer after changes go into effect, you accept the revised terms.

11. Contact Us

If you have any questions about these Terms of Service, please contact us at: hi@pioneer.surf.